Policy
Pricing:
• Price of service and other charges are displayed on the price list, please make sure you know before service.
• For customized nails please check with your nail technician prices before starting.
GiftCard | E-GiftCard:
• Gift cards are not refundable or exchangeable at any time.
• Gift cards are not redeemable if lost or stolen
• We are not liable to redeem any gift cards that are presented for redemption after the expiry date. • There are no returns or exchanges of products purchased.
Surveillance:
• For safety purposes, our premises are monitored with Digital Video Surveillance.
Child Safety:
• For safety and insurance liability, children must be supervised by an adult and sit with their parents while in the salon. You are liable for any damage caused by your children in the salon. To respect our clients' relaxation, please keep your children not running around, yelling or crying. Your understanding is greatly appreciated.
Guarantee:
• Gel polish manicures are guaranteed for 5 days and 7 days for dipping and enhancements service after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with the original color of service.
• You must arrange an appointment to have your nails fixed within 5 days after your initial service.
• Repairs after guarantee time for breakages, tears, and corner breaks will be charged.
• Traditional Polish services are not guaranteed.
• We will not be responsible for any infected nails.
Refund:
• No refunds will be given after your service is done.
• As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails.
• If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
• No refund will be given because you have simply changed your mind.
• We will redo any service at no cost to you provided that you tell us immediately after we have
performed the service that you are unhappy with the quality of the work.
Appointment:
• Please arrive 10 minutes prior to your appointment. This will ensure that you have full time for your scheduled treatment Please keep in mind that if
Child Safety:
• For safety and insurance liability, children must be supervised by an adult and sit with their parents while in the salon. You are liable for any damage caused by your children in the salon. To respect our client's relaxation, please keep your children not running around, yelling or crying. Your understanding is greatly appreciated.
Personal Items:
• Keep all belongings with you. We are not responsible for lost, damaged or stolen.
• Please be extra careful when handling polishes and check if any belongings are left behind.
We reserve the Right to Refuse Service to:
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds in the treatment area.
• Anyone in ill health that we may suspect be contagious, or we fear could be harmed by our service.
• Anyone more than 10-15 minutes late for an appointment.
• Anyone demonstrating inappropriate behavior to our nail technicians and other customers.
• Anyone who is rude or comes in with a bad attitude.
Feedback | Complaints:
• If you have any feedback or complaints, please contact the manager of the salon where you received the service.
• Price of service and other charges are displayed on the price list, please make sure you know before service.
• For customized nails please check with your nail technician prices before starting.
GiftCard | E-GiftCard:
• Gift cards are not refundable or exchangeable at any time.
• Gift cards are not redeemable if lost or stolen
• We are not liable to redeem any gift cards that are presented for redemption after the expiry date. • There are no returns or exchanges of products purchased.
Surveillance:
• For safety purposes, our premises are monitored with Digital Video Surveillance.
Child Safety:
• For safety and insurance liability, children must be supervised by an adult and sit with their parents while in the salon. You are liable for any damage caused by your children in the salon. To respect our clients' relaxation, please keep your children not running around, yelling or crying. Your understanding is greatly appreciated.
Guarantee:
• Gel polish manicures are guaranteed for 5 days and 7 days for dipping and enhancements service after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with the original color of service.
• You must arrange an appointment to have your nails fixed within 5 days after your initial service.
• Repairs after guarantee time for breakages, tears, and corner breaks will be charged.
• Traditional Polish services are not guaranteed.
• We will not be responsible for any infected nails.
Refund:
• No refunds will be given after your service is done.
• As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails.
• If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
• No refund will be given because you have simply changed your mind.
• We will redo any service at no cost to you provided that you tell us immediately after we have
performed the service that you are unhappy with the quality of the work.
Appointment:
• Please arrive 10 minutes prior to your appointment. This will ensure that you have full time for your scheduled treatment Please keep in mind that if
Child Safety:
• For safety and insurance liability, children must be supervised by an adult and sit with their parents while in the salon. You are liable for any damage caused by your children in the salon. To respect our client's relaxation, please keep your children not running around, yelling or crying. Your understanding is greatly appreciated.
Personal Items:
• Keep all belongings with you. We are not responsible for lost, damaged or stolen.
• Please be extra careful when handling polishes and check if any belongings are left behind.
We reserve the Right to Refuse Service to:
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds in the treatment area.
• Anyone in ill health that we may suspect be contagious, or we fear could be harmed by our service.
• Anyone more than 10-15 minutes late for an appointment.
• Anyone demonstrating inappropriate behavior to our nail technicians and other customers.
• Anyone who is rude or comes in with a bad attitude.
Feedback | Complaints:
• If you have any feedback or complaints, please contact the manager of the salon where you received the service.